Customer Service

We have built our business upon developing and maintaining long-term client relationships by providing superior service. Everything we do at Meridian Laboratory Corporation is focused on one end result – total customer satisfaction. From sampling to reporting, we strive to offer the highest quality work backed by personalized, one-on-one technical and billing support.

Because we require less blood then most chain laboratories, our sampling procedures are more patient friendly, so you can be assured that your patient’s lab experience will contribute positively to his or her perception of your clinic.

All samples are collected and delivered to our centralized lab facility. Because we are able to perform the vast majority of our testing in-house, the potential for lost blood samples is practically eliminated.

And thanks to our state-of-the-art web-based reporting system, you can obtain results from any computer with Internet access, so the information you need is at your fingertips on your schedule. This system is engineered to comply with HIPPA guidelines, which means that convenience for you never compromises confidentiality for your patients.

Should you ever encounter a problem or have a question during any part of the process, simply give us a call. Whether your inquiry concerns testing, billing, or insurance, you will talk to knowledgeable Meridian personnel who will provide an efficient and effective solution.

If you want more from your lab partnership, we’d like to get to know you. Call us at 704-992-0708 for more information or to schedule a tour at our facility.